Two-Way Messaging & Inbox Triage
AI SMS and Email Automation That Keeps Leads Moving
Can AI send and receive SMS? Yes. A custom agent can hold two-way text conversations, answer questions, qualify leads and book appointments, using only contacts with proper consent.
Two-Way SMS Automation
- Missed-call text-back: Text callers within 30 seconds of an unanswered call.
- Web form response: Immediately engage form submissions via conversational text.
- Appointment reminders & reschedules: Interactive confirmation and easy rebooking.
- No-show reactivation: Gentle, rule-based re-engagement cadences.
AI Email Automation & Triage
- Inquiry classification: Categorize leads, billing questions, and urgency.
- Draft for approval: AI drafts high-quality responses for your team to one-click approve.
- Estimate & quote follow-up: Timed email cadences that stop immediately on reply.
- Intelligent routing: Send high-tier requests straight to the responsible team member.
Consent, Registration and Carrier Guardrails
US business texting requires prior consent and carrier registration (A2P 10DLC). Canada, Australia and Singapore have their own consent regimes (CASL, Spam Act, PDPA). We build strict opt-in verification, immediate STOP/opt-out handling, and local quiet-hours rules directly into every sequence.